Forum Discussion
Connected, No Internet
We've had TMobile Home Internet for several months, and it's been rock solid from day one.
Until the last 24 hours.
Every 10-30 minutes or so, our devices get 'Connected, No Internet', and the only way to fix it is to power cycle the gray trash can (as we call the modem).
Very confused, as it's location hasn't changed since initial setup, nor have any of its settings.
Any help would be appreciated.
I would do a factory reset. Do you know when you device was upgraded to the new version? Was it last 24 hours? This is the new Version:1.2103.00.0338, If its updated something could have caused an error. A total reset is the best way to clear that. If this first doesn't fix the problem, then you need a device replacement. Good luck to you.
The Samsung Z Fold 3 has a known network connection issue. The issue started with the latest Android 12 software update. There is a fix, as of February 18, that is supposed to correct the issue. And, as far as I have learned, you need to wait to receive the updated fix in order to correct it. In the mean time, changing your Network mode from 5G down to LTE 3G and turning on WiFi calling will help temporarily.
I am also having the same issue. Only had the service for about a month though. We got our second trashcan 3 days ago and yesterday I had to reboot it multiple times throughout the day due to the "connected but no internet" message on my phone. I generally get Good signal and average D/L of 150-200 and U/L between 10-50 and we are running a cooling fan on it. I was wondering if adding an external router would help solve this issue?
Well you did the basic to get your service back to normal. Since that didn't help it can very well be a hardware issue. Overheating has caused problems. I use a cooling fan and it has been just great.
Your next step is Tech Support 844.275.9310, tell them everything you did to try to fix your Gateway.
They can do stuff remotely which may turn out to be a new replacement. Good luck.
Ours is running the current software version above.
We tried a reset (went through the entire setup process again).
And again, within 30 minutes, received the 'Connected, no internet' message from all of our devices.
So frustrating, as we were starting to think TMobile Home Internet was a viable alternative to cable (the only other alternative in our area).
We will try reaching out to T-Mobile.
I would do a factory reset. Do you know when you device was upgraded to the new version? Was it last 24 hours? This is the new Version:1.2103.00.0338, If its updated something could have caused an error. A total reset is the best way to clear that. If this first doesn't fix the problem, then you need a device replacement. Good luck to you.
