Forum Discussion
Device returned in July only just now recieving information they did not recieve it.
Hello, This is a series of questions as well as a conversation to have on record. On November 22, 2022 I recieved a text message that I was being charged $370.00 for a home internet device no...
I had the same thing happen to me, I was told that I could not get the free phone if I did not take the Internet devise and try it. I already had high speed internet and needless to say this new unit did not compare. I tried to return it to the store but was told that I have to call the return number and after being on the phone for almost three hours I got the return info emailed to me. It was shipped back within three days of getting the devise and the continued to bill me for the usage. I finally got that removed by sending all the return paperwork to them.
Now six months later and after the UPS tracking is not available, I get a bill for $395.90. I went to the sales office where I got the unit and they said they could so nothing that I would have to call and try to work it out with them.
I plan to send emails to all the T Mobile executives. Thanks to Bock 57 for that info.
