Device returned in July only just now recieving information they did not recieve it.

The same thing happened to me with the home Internet, free trial. I return device and wasn't notified that T mobile never received it until six months after I returned it via UPS. T-Mobile will not budge and are persistent that I will have to pay this bill. I will not pay this bill and if I have to take it through litigation, I will I just filed a complaint with the BBB and the FCC so congratulations T-Mobile. Not only did you within two years have your systems hacked affecting millions of customers. You have also affected customers at a personal level. And because of the situation, my parents, my brother, my sister-in-law and I have all canceled our plans over one device. I'm not a businessman, but I can assuredly comment that this is not how you run a business. Keep it up T-Mobile, and you're obviously more interested in losing business, then gaining business so I would love to see next year's quarterly earnings. PS your customer service representatives are the most inconsiderate, rude and unprofessional individuals for a company that I have ever dealt with I was the only person in this situation who are bided by all contract  and terms of agreement yet I'm the one that stuck with the $500 bill and so farewell T-Mobile. I will gladly take my business to any of your other competitors.