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Ki_Lambo
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Joined 3 years ago
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Re: Device returned in July only just now recieving information they did not recieve it.
pphw wrote: Curious, when I returned an item, the existing line still showed on my account until they process the return. Was your Home Internet line showing this whole time? TMO really should allow in-store returns otherwise just be 'online only' and lose customers. As a future advice, make sure you go to a UPS store so youget a receipt and do not use a drop box. Also, you could track the shipment while in transit. I always get nervous when items are in transit. You never know what would happen in between. normally i would do that but i live in a town of 900 people and the nearest UPS store is 2 hours away. Our local pharmacy offers ups pick ups and I've utilized their service countless times without issueRe: Device returned in July only just now recieving information they did not recieve it.
The same thing happened to me with the home Internet, free trial. I return device and wasn't notified that T mobile never received it until six months after I returned it via UPS. T-Mobile will not budge and are persistent that I will have to pay this bill. I will not pay this bill and if I have to take it through litigation, I will I just filed a complaint with the BBB and the FCC so congratulations T-Mobile. Not only did you within two years have your systems hacked affecting millions of customers. You have also affected customers at a personal level. And because of the situation, my parents, my brother, my sister-in-law and I have all canceled our plans over one device. I'm not a businessman, but I can assuredly comment that this is not how you run a business. Keep it up T-Mobile, and you're obviously more interested in losing business, then gaining business so I would love to see next year's quarterly earnings. PS your customer service representatives are the most inconsiderate, rude and unprofessional individuals for a company that I have ever dealt with I was the only person in this situation who are bided by all contract and terms of agreement yet I'm the one that stuck with the $500 bill and so farewell T-Mobile. I will gladly take my business to any of your other competitors.home Internet device return fee
Back in May I signed up with T-Mobile and utilized their free trial for the home Internet device kit. After coming to the conclusion that it just wasn't for me, I returned the device via UPS in June. My December bill showed a non-device return fee and now my bill is over $500, UPS takes seven days to ship from Idaho to Texas, so why did T-Mobile take six months to notify me that the device wasn't return to them? On T-Mobile's webpage, it states that after 30 days if the device isn't returned, the fee will be applied to the bill had T-Mobile followed their own policy. I would've been able to track it down with UPS but because UPS deletes tracking information after 120 days, T-Mobile says I have to pay the bill, after countless phone calls with T-Mobile representatives, they all told me I needed to call UPS after calling UPS, they told me that because I didn't on the device and it was rented to me T-Mobile needed to contact them. So I called T-Mobile back and they told me the same thing that I needed to contact UPS , it's obvious that this device was either lost or stolen in transit, which is not my fault. I will not be paying this bill. Normally I would give the company the benefit of the doubt but because T-Mobile has now been hacked twice within two years, I am convinced that this company is unprofessional, rude, inconsiderate And inept. T-Mobile can take me to collections and I will follow Acacian if I have to because I was the only person who followed procedure and followed contractual obligations and yet I'm the one who's getting screwed shame on you T-Mobile. I was a completely satisfied customer but now because of this event, I, my brother, my mom and my dad and my sister-in-law are all canceling our accounts .App Error - Device Support Section
For some odd reason, the T-Mobile appand website NEVER lets me go to the Device Support section. In the past, the link would never work but today it gave me this error report I understand what a server error is but I've been with T-Mobile for almost 6 months this never has worked. Does anyone have any advice or input?
