Forum Discussion
disabled devices in T-mobile home internet
I was wondering where you can find your disabled devices on the T-mobile home internet app or website if that still even works anymore. It was accidentally disabled and now I can't find it anywhere a...
@Metamorphosis, I'm sorry to hear that you're still having this problem. I realize this is stating the obvious, but how did you disable them in the first place? It would have to be from the app that manages the device, e.g., the Wemo app, or directly from the T-Mobile app under Devices. I can't imagine how else you could have done it. I have a dozen smart switches of my own, and if I wanted to disable them, that's how I would have done it. Have you tried searching for the device by its MAC number with an external IP finder app? Also, you're saying that a hard reset to factory settings on the device failed to restore it?
Let us know, and we'll see if we can't find the problem. Can you give us the name and model of one of the devices that is giving you the problem?
I'd check the device(s) itself. Confirm it's configured for DHCP and that the gateway address (192.168.12.1) is correctly listed. If you're on a Mac, you can use the Network app in System Settings to renew your DHCP lease. (System Settings/Network/WiFi and click the "Details..." button. From the side panel, choose TCP/IP and then click the "Renew DHCP Lease" button. If you're on a PC, there should be an equivalent configuration under network settings.
If it still doesn't reconnect, try giving the device(s) a static address (192.168.12.x) with one not currently in use. Use the gateway address (192.168.12.1) for the router address and 255.255.255.0 as the subnet mask.
If all of that fails, you'll have to call Support and find out how to add back a deleted device.
I hope this helps. Good luck!
