Forum Discussion
disabled devices in T-mobile home internet
I was wondering where you can find your disabled devices on the T-mobile home internet app or website if that still even works anymore. It was accidentally disabled and now I can't find it anywhere a...
@Metamorphosis, I'm sorry to hear that you're still having this problem. I realize this is stating the obvious, but how did you disable them in the first place? It would have to be from the app that manages the device, e.g., the Wemo app, or directly from the T-Mobile app under Devices. I can't imagine how else you could have done it. I have a dozen smart switches of my own, and if I wanted to disable them, that's how I would have done it. Have you tried searching for the device by its MAC number with an external IP finder app? Also, you're saying that a hard reset to factory settings on the device failed to restore it?
Let us know, and we'll see if we can't find the problem. Can you give us the name and model of one of the devices that is giving you the problem?
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nc1037…. THANK YOU THANK YOU THANK YOU I have been trying to figure this out for 2 years (going back to old app).
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Your suggestion worked with a little extra - I had to click on troubleshoot after I clicked on the gateway. Then voilà the gateway connected to the app and I could see all devices!!!
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Before, every time I wanted to turn off one of the kids devices (a lot - they are teens) I have to reset the modem. This was a major inconvenience since we have 2 people working from home.
