Forum Discussion
disabled devices in T-mobile home internet
I was wondering where you can find your disabled devices on the T-mobile home internet app or website if that still even works anymore. It was accidentally disabled and now I can't find it anywhere a...
@Metamorphosis, I'm sorry to hear that you're still having this problem. I realize this is stating the obvious, but how did you disable them in the first place? It would have to be from the app that manages the device, e.g., the Wemo app, or directly from the T-Mobile app under Devices. I can't imagine how else you could have done it. I have a dozen smart switches of my own, and if I wanted to disable them, that's how I would have done it. Have you tried searching for the device by its MAC number with an external IP finder app? Also, you're saying that a hard reset to factory settings on the device failed to restore it?
Let us know, and we'll see if we can't find the problem. Can you give us the name and model of one of the devices that is giving you the problem?
nc1037 wrote:This might work. This is with the newer T Life app. The Internet app is going away.
Using the T Life app on your phone: Tap Connect (at the bottom). Tap Things (at the top). Tap your Gateway. Tap Devices (at the top). Tap the device. The Device details page has a slider switch to Block internet access.
Sometimes the app shows the gateway is offline (but it isn't') and it still lets me do things with the app. Sometimes the app shows the gateway is offline (but it isn't) and the app won't let me do anything. In that case, I close the app and restart the gateway.
Omg thank you, you are right up there with the guy who discovered DNA! 😄
