Forum Discussion
disabled devices in T-mobile home internet
I was wondering where you can find your disabled devices on the T-mobile home internet app or website if that still even works anymore. It was accidentally disabled and now I can't find it anywhere and that devices is left without wifi.
@Metamorphosis, I'm sorry to hear that you're still having this problem. I realize this is stating the obvious, but how did you disable them in the first place? It would have to be from the app that manages the device, e.g., the Wemo app, or directly from the T-Mobile app under Devices. I can't imagine how else you could have done it. I have a dozen smart switches of my own, and if I wanted to disable them, that's how I would have done it. Have you tried searching for the device by its MAC number with an external IP finder app? Also, you're saying that a hard reset to factory settings on the device failed to restore it?
Let us know, and we'll see if we can't find the problem. Can you give us the name and model of one of the devices that is giving you the problem?
@Metamorphosis, I'm sorry to hear that you're still having this problem. I realize this is stating the obvious, but how did you disable them in the first place? It would have to be from the app that manages the device, e.g., the Wemo app, or directly from the T-Mobile app under Devices. I can't imagine how else you could have done it. I have a dozen smart switches of my own, and if I wanted to disable them, that's how I would have done it. Have you tried searching for the device by its MAC number with an external IP finder app? Also, you're saying that a hard reset to factory settings on the device failed to restore it?
Let us know, and we'll see if we can't find the problem. Can you give us the name and model of one of the devices that is giving you the problem?
I wish it would've worked but it didn't and now I can't see my scheduled devices that I've personally disabled :) I accidentally pressed solved but it's still... unsolved
bocaboy2591 wrote:
If you disabled it from the T-Mobile app, it should still be there, under the Devices tab in the phone app. If it doesn't appear there, you might have to reset the locked-out device and establish a new connection to your WiFi.
¡Buena suerte!
Thank you, I'll have to try that out instead since it isn't appearing anywhere in the Devices tab even when I restarted the wifi.
If you disabled it from the T-Mobile app, it should still be there, under the Devices tab in the phone app. If it doesn't appear there, you might have to reset the locked-out device and establish a new connection to your WiFi.
¡Buena suerte!
