Forum Discussion
Echo 8 Promotion
I have submitted request for this promotion 3 times. Every time I was asked to track my order. I have three tracking numbers. Unfortunately, I am not sure where I should go to track the order.
The instructions on line are not clear!!
Ayuda.
Excelente
Lida Farzin
Just got off with t-mobile for the third time and two hours of my life. The rep John said they were just made aware of this issue and over 17,000 people were affected. They are working on resending a new code to all customers within a few days. Hope this helps! Amazon has nothing to do with this so dont bother calling them!
niteowl77 wrote:
Was told new codes are being emailed 10/7.
Thank you for taking the time and letting us know.
Just got the new code and it worked should be here by 8 am
Got my new code tonight and just tried it at Amazon. It worked this time. :)
Thanks for mentioning this. I may be able to use the Echo Show 8 with my security camera. Okay, I just filled out the forms at T-Mobile promotions. But it does say it's like 5 weeks to get a code that will work at Amazon, and you must redeem the code in 60 days at Amazon. So, are you tracking a code?
nan4647 wrote:
I have been trying to get my echo 8 also. I was given a code to use on Amazon but when I use it I'm told by Amazon that the code is invalid. Very frustrating.
No fair! I would definitely contact T-Mobile and tell them the code does not work.
RenzoD03 wrote:
i just got T Mobile internet and was told to follow the steps to get an echo show 8. the instructions say to go to www.promotions.t-mobile.com/amazon i go there and am prompted for my phone number, then it tells me to log in. once that is done it asks for the phone number associated with the promotion and i use the one assigned to my modem, but its also asking for the promo code… but dont have a promo code yet, it says one will be emailed to me once complete the above mentioned steps. how did yall get past this stage to get the code to go take to amazon?
When I signed up for the promo this week, it told me a code would be sent within five weeks.
I was on the phone with 3 different incompetent support techs at T-mobile today trying to apply for the Echo-8 promo. I followed the link and logged in, then entered my device phone number. After that I get a screen that says loading... witha circle that spins forever. Same results with all 3 tech support people. Each one gave me a different phone number to call, then the last one told me to call the first number I called. I told him I was finished with the incompetent support at which time he explained that he wasn't incompetent because he was reading very explicit instructions to me, but that the instructions weren't working. Duh. I'm a new customer with T-mobile and quite possibly will be a short-timer.
i want to know what his supposed code is , cause they dont seem to know where to find mine.
have ben on hold for 31:00 minutes.
Me too, I have chatted, called, text, several times each time getting a different answer from the incompetent customer service. Now I know why there cancellation period is 20 days and their promo deadlines are 30 days. I never received my $50 neither. All of a sudden there is no tracking number for neither promo.
T-Mobile might be a scam of bait and switch, I am going to report them to the FTC, there is a website that allows you to file consumer complaints. ReportFraud.ftc.gov just file under Bait and Switch tactic. I am doing it now.
Contact T-Mobile through Facebook Messenger tell them you need your promo code to use on Amazon.com. Look up the promo status on T-Mobile, the agent will ask you for the details
