Forum Discussion
Gateway device model KVD21 and T-Mobile Home Internet app
My 5G connection is good / very good and the home screen on the device used to show the status of the connection. It's no longer showing the connectivity status and simply indicates "Download the T-M...
I hope my experience with the same issue help. I was dealing with T-Mobile support for a week and they told me will escalate the problem. I found that if I reset from factory I will be able to start from the beginning the setup process including the password admin. There is a small hole in the back of the gateway and with a toothpick push and hold for over 5 secs. After I complete the setup process I have access.
