Forum Discussion
Gateway device model KVD21 and T-Mobile Home Internet app
My 5G connection is good / very good and the home screen on the device used to show the status of the connection. It's no longer showing the connectivity status and simply indicates "Download the T-M...
In my case, when i start the setup process from the app it didn't work, i can do it many times without success. However when I did a hard reset from the gateway, it works once I complete the setup process. I'm disappointed with the T- Mobile support team they told me they will keep on contact with me and never call me back, fortunately i found the way to fix my problem. After 2 days the communication between the app and the gateway is ok. Hopefully don't need support for a while. Check my previous replay for further info.
