Forum Discussion
Has anyone gotten the " F451 Error - Unable to link T-Mobile home internet phone number" problem resolved?
I see this has been an issue. Has anyone ever gotten it resolved?
I had this problem when I first signed up for home internet. It had to do with my having a very old (and long inactive) prepaid hotspot linked to my e-mail address. I had to call Home Internet Customer Service, and they basically had to remove the e-mail address from my account. The person on the phone couldn't do this - they had to escalate it to someone else and call back the next day. When they called me back, they had to manually add my e-mail (as though I had never given them an e-mail when I signed up). After that, it worked fine.
Just make sure you call Home Internet Customer Service at 1-844-275-9310 instead of the regular customer service number.
In another Reddit conversation:
Looking at the details of the errors returned, here is one of the detailed errors returned:
{"code":"Security-1017","userMessage":"X-Authorization: Invalid PoP Token","systemMessage":"X-Authorization: Invalid PoP Token","detailLink":"https://developers.myapi.com/errors/#Security-1017"}
The URL seems like it might be a lead, but it just hangs when I try to load it.
The "PoP token" likely refers to a "Proof of Possession" token which is part of "Authentication and Authorization for Constrained Environments (ACE) using the OAuth 2.0 Framework (ACE-OAuth)"... which translates to "T-Mobile isn't letting you log in and isn't being clear what the reason is".
My point about the SIM is that the IMEI and ICCID numbers do relate to the user and the account and phone number as the gateway has its phone number associated with the account.
