Forum Discussion
Home internet modem keeps powering down and restarting
So, we had the Tmobile modem(the 5g tower... black box) for a few weeks now... worked great at first but now it continues to shut down every few minutes and restart. If it does it long enough I have...
If it is rebooting like that it might be the power adapter or the gateway has a problem. Contact support or touch base with a local T-Mobile store to see if you can get a replacement. I would see if they will provide both but try the power adapter on the original gateway before you swap the SIM card out etc… Reduce variables to know if it is only the power adapter. That is if you really want to know.
I have had my 5G Home Internet with a 5G Gateway (white one) for right at 2 months. Within the last week I started having it disconnect and then reconnect. Today it disconnects and the Gateway gives the "Unsupported SIM detected…. [Error Code SIM0003]" message. Can't seem to find anything online that gives me information on this error. Guess I will have to call support but hate having to sit online with them.
