Forum Discussion
Home Internet Speed
Question? Has anyone called the help desk and tried to get sent to Tier 2 on a trouble? I have been unable to get anyone to pass me on to someone who can help. I have called over 6+ times and no o...
@Daviske I was able to get a “tier 2” support desk when I explained that initial customer service agent from the Philippines that did not understand or comprehend my network design.
The reduction in traffic is very unusual. As you probably know, the home internet access plays second fiddle to cellular traffic with T-Mobile and Verizon. I see a reduction (living near a freeway) during the commute hours. But, never less than 50-60 Mbps.
You didn't mention which make/model gateway you have. I have the Sagemcom gateway and very happy with the results.
Have you tried to rotate the gateway about 1/8th turn at a time to ensure the 5G antennas are facing toward your cellular antenna? Move it, check the metrics on your T-mobile Internet app > More (link at the bottom) > Advanced Cellular metrics > 5G.
What band are you on? What are your current metrics (RSRQ, RSRP, SINR)?
