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Question? Has anyone called the help desk and tried to get sent to Tier 2 on a trouble? I have been unable to get anyone to pass me on to someone who can help. I have called over 6+ times and no o...
Given recent events with regard to requiring subscribers to give up the benefit of using a credit card to pay their bill if they wish to retain auto pay and the useless "support" one receives when dealing with the Philippine, antithesis of customer service, why are surprised to learn that T-Mobile could not give a rat's rear about the service you are receiving. Their only interest in you is your continuing to pay them.
Go to the store where you got the gateway and get a new one, the problem probably resides in the unit you have. I am on my fourth gateway, the others just failed.
Consider how many millions of dollars T-Mobile will earn by not allowing the use of credit cards.
In effect they have raised their prices through the back door. I will begin researching other carriers to rid myself this dishonest lying group.
Good luck, you will need it!
