Forum Discussion
Home internet speeds extremely inconsistent and connection drops intermittently
We jumped on home internet service as soon as we heard about it. For a long time now, Comcast has been the only choice in Baltimore City and it feels like they squeeze city residents to subsidize low...
I got my TMobile gateway today. Set up was quick and painless using the app but that's where the fun stopped. Performnce was disapointing: Latency in the 40 to 130msec, Download speed anywhere from 1.8 to 74 Mbps, Upload speed, consistently higher than download, anywhere from 5 to 80 Mbps. My home is less than ½ mile from the cell tower, signal is 4 bars anywhere in the house.
I spent over 2 hours with Tech support, running tests and collecting data. I was also told that by the end of the month, when work on the neighboring tower is completed (sounds familiar?), performance will improve. I asked for an escalation of my problem but no such group exists; the data collected will go directly to engineering and I'll hear back in a couple of days.
I am eager to dump Frontier and wanted this thing to work but, unless I see consistent performance (I’ll settle for a predictable 20 Mbps) I may have to look elsewhere.
I will update when I hear back from Support
