Forum Discussion
Home Internet Wi-Fi disconnecting
I am in Yakima WA and signed up for TMobile Home Internet last March. Dropping and buffering was horrible in April, and is marginally better. I experiencing complete dropping at least five times a day, and buffering too. I have moved my Gateway tower to a window location, just this last Saturday (6/11/22) hoping this would improve the situation. After moving it, Saturday and Sunday, experienced buffering, the message came up on the television that internet had dropped, but the circle was still spinning so we waited another minute or two and it recovered. Monday morning, however, was another story altogether 😒 I got up at 4:30 a.m. and internet was dropped, did the usual turn off/on and internet dropped again at 5:15 a.m., dropped again around noon, and again around 3:00 p.m. I called messaged with TMobile Techs (this has been the 4th or 5th time I've gone this route), done the same exercise of them rebooting the tower, having me turn off, unplug and the re-plug in and turn on the tower. That did not resolve the issue as (never did in the past either) and while I was responding to the Tech my service was dropped again!!!! The Tech forwarded me to someone who was supposed to be more "Techy" than they were, so I proceed to have a phone conversation. This new Tech has me do the same things I just did. I told this person that I had just done these things without positive results, and what is the purpose of re-doing this exercise that did not work in the past? So all I get from the Tech is the excuse that there were too many people trying to access the tower (definitely not at 4:30 a.m.), and that I will need to turn the Gateway tower off/on a couple times a week - which I have to do several times a day when getting dropped. I have zero confidence in TMobile and their Tech staff. I don't think anyone knows what they are doing. So it's down to paying through the nose for reliable internet from Spectrum, and continuous price increases, or lousy internet service from TMobile at an affordable price. I am NOT a happy TMobile customer. I will not recommend TMobile to anyone. I am stuck with them because of budget. If someone with a brain can give me a coherent solution to my problem, I would REALLY appreciate it.
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