Home Internet Wi-Fi disconnecting

Yes! We are in San Diego and it has been awful! Particularly in the evenings. Last night we were trying to watch a basketball game and it constantly kept freezing. That was the 3rd strike. 1st strike was gateway died after 2 weeks. Took a week to get a new one and 2nd strike was they didn't even bother to configure it. We were on the phone with them for over an hour trying to get it to work. We are back to looking for another internet provider that is reliable. Once football season starts and it keeps buffering that won't fly in our household. It is super frustrating. We really want to like it for the price but not having to deal with inconsistency.