Horrendous Download vs. Awesome Upload Speeds

It's really strange with out Internet service as of late. Using Ookla I've been finding our downloads have been 2 MB at the best while our uploads 50 MB or better.  Normally it's been 7 or so MB down and 2 MB or so on the up. I've done the reboot on the trashcan and a full shutdown restart with no changes. I called TMO's customer service and the tech probed the gateway and then had me do a full shutdown/restart with no changes. This is the only thing going where we live besides satellite or dialup, we had DSL but the speed was 1.5 down at the best and now the port we had has been given to another customer  The neighbors are interested in TMO but I keep telling them to hold off until the convert an old Sprint tower near us but with these slow speeds it's going to be a long wait.