Forum Discussion
How Can I Setup My T-Mobile ID for My Home Internet Account...???
I signed up for the Home Internet and got an email that I was activated on 04/01/21... A few days later the cylinder device arrived and connected to the internet easily. Nevertheless, I cannot register to get a T-Mobile ID for this account. I cannot login online OR use the T-Mobile app because it keeps stating they don't recognize my email. I've had two lengthy phone calls with support and visited a store (whom in turn called support)... As of now I STILL can't create a T-Mobile ID to manage my account. (This account was created using my Pre-paid phone account...)
At first I thought it didn't matter that I couldn't access my account since the service is working so-so... But at the end of the first month my service was cut off as the person who initiated my account did not ensure that I was signed up for autopay. I never received an email about my bill. When I called about my service they wanted me to pay the $65 + restoration fee + plus a fee for making a payment manually over the phone...?!? It would have all been over $90... It should have only been $60... After admitting their fault they charged me $67 to continue with the service... I'm told I'm signed up for autopay, but we will see…
I STILL CAN'T REGISTER FOR A T-MOBILE ID so that I can manage my account. I've been working with the store and they're having trouble getting the techs to resolve this problem as of... 06/02/2021...
Internet quality is lacking... The speed is inconsistent; 5mbs - 25mbs... I can't visit some websites using the Home Internet device yet have no problems visiting the same sites/pages using my T-Mobile prepaid phone account as a hotspot. Reviewers should look into the issue as to why this ISP (T-Mobile Home Internet) cannot be used to access some websites. There are quite a few pages I cannot access, but yet I can access them using T-Mobile's prepaid phone account as a hotspot.
I am having the same problem. It keeps saying it does not recognize the email address when trying to set up the ID...even though I received emails regarding my order at the same address. The welcome email only lists the router and the router's phone number.
This seems to be a persistent issue for T-Mobile. Luckily, this is not our only ISP. I'll give it a month and then cancel if this issue is not corrected.
Edit: I have solved my problem at least. When you create an account for the forum, you are basically setting up your T-Mobile ID. If you log-in to the main page, it will ask you to link your phone. I used the phone number for the router, entered the last 4 of SSN and now my account is linked.
For the prepaid folks, maybe there is an option to add phones to your account. If so, just use the number for the router and add it. Best of luck!
I have made 6 calls to customer service since September, 2021 trying to access my T-Mobile Home Internet account online. We have changed passwords, authorization codes, usernames, browsers and phone numbers. Nothing has worked. There does seem to be confusion regarding my pre-paid cell account and the post-paid internet account.
My problem has been "escalated" several times with a promise of a call-back which happened only one time out of three promises. Again, that didn't work.
I live in a remote area and cannot risk losing my internet service. So I gave up and put the monthly home internet charge on autopay. Now T-Mobile magically bills my credit card but does not text or email or communicate with me regarding the monthly charges.
Has anyone found a way to access their T-Mobile Home Internet account online?
Yep I am too am in the same boat for the last 4 months and counting..
see it here: https://community.t-mobile.com/tv-home-internet-7/what-i-think-after-months-of-service-home-internet-36178
I am in the same boat. I don't think they understand how to not confuse home internet with phone accounts. it's been a frustrating process for me too.
I managed to create an ID but it isn't recognizing the phone number for my router. So I can not link the account to pay my bill. I have to pay as a guest. This is so frustrating!!! If multiple people are having the same issue...FIX IT!!!
Has anyone found a solution yet??. I'm still in the same boat!
I have the exact same issue with login to my account. I called them multiple times, went to the store but no luck.
They simply don’t accept the major bug in the system.
plus I’m loosing out on T-Mobile offers as well.When I got my router, I took the optional tablet along with it. Both devices (router and tablet) had phone numbers attached. I established an account with the router phone number and associated it with an email I had previously registered with T-Mobile. Once that link was made, I was able to set a pin, establish AutoPay, and make the first month's payment since AutoPay didn't start until the next month.
Everyone that’s having this issue, try this link :
In the upper right hand corner, click “My Account” and below that there is another link for Home Internet customers to sign up for a T-Mobile ID and it doesn’t require a phone number.
Hope this helps!
LawyerGal wrote:
I am having the same problem. It keeps saying it does not recognize the email address when trying to set up the ID...even though I received emails regarding my order at the same address. The welcome email only lists the router and the router's phone number.
This seems to be a persistent issue for T-Mobile. Luckily, this is not our only ISP. I'll give it a month and then cancel if this issue is not corrected.
Edit: I have solved my problem at least. When you create an account for the forum, you are basically setting up your T-Mobile ID. If you log-in to the main page, it will ask you to link your phone. I used the phone number for the router, entered the last 4 of SSN and now my account is linked.
For the prepaid folks, maybe there is an option to add phones to your account. If so, just use the number for the router and add it. Best of luck!
Thanks for the forum account tip! I was able to do that but then when I enter my number in the page asking to link phone number, I get a Service Unavailable page/error.
