How Can I Setup My T-Mobile ID for My Home Internet Account...???

acousticbiker wrote:

LawyerGal wrote:

I am having the same problem. It keeps saying it does not recognize the email address when trying to set up the ID...even though I received emails regarding my order at the same address. The welcome email only lists the router and the router's phone number.

This seems to be a persistent issue for T-Mobile. Luckily, this is not our only ISP. I'll give it a month and then cancel if this issue is not corrected. 

Edit: I have solved my problem at least. When you create an account for the forum, you are basically setting up your T-Mobile ID. If you log-in to the main page, it will ask you to link your phone. I used the phone number for the router, entered the last 4 of SSN and now my account is linked. 

For the prepaid folks, maybe there is an option to add phones to your account. If so, just use the number for the router and add it. Best of luck!

Thanks for the forum account tip! I was able to do that but then when I enter my number in the page asking to link phone number, I get a Service Unavailable page/error.

Has anybody figured out how to get past the error message? I'm having the same issue, and when I called customer service, they transferred me to tech support. Tech support claimed to do something it claimed fixed the issue and then transferred me back to customer service to "finalize" the fix, but customer service then said tech support didn't do anything. After some "research," customer service said the error is because the site is undergoing maintenance, and when I said it's unlikely that's the reason since people on the community forum have been having the same issue for months, she didn't really have any response and just offered to call me back tomorrow. I am not hopeful tomorrow is going to go any better.