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rhkheel
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Joined 3 years ago
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Re: Online account access
djb14336 wrote: Your modem is assigned a TMO cell number, as it can send/receive text messages on their network. Should already be assigned to your account, and should have been sent to you in one of their welcome emails when it all got set up. May want to look in your Spam or Junk folders just in case it got filtered. Mine was noted fairly prominently in my "Your account has been activated" email notice. The issue, at least in my case, was not being unaware that the modem is assigned a cell number. The issue was hitting an error message even after putting that number in.As mentioned above, I resolved my issue, but it wasn't as easy as just checking aspam filter.7Visto1like0ComentariosRe: Online account access
rhkheel wrote: gregorynyssa wrote: I called 844 275-9310. To my surprise, the person I talked with was able to quickly set up my account so that I could log in without a verification code sent to a T-Mobile number. I have logged into My T-Mobile and viewed my billing and account information. She said that, in the future, I shouldn't be asked for a T-Mobile number again. I tried this, and the woman who answered tried to set up my account, but she *also* got an error code. She created a ticket and claimed IT will work on it in 1-2 business days. Beyond frustrating. Anyone got any other tips? To my surprise, opening a ticket worked, albeit in a somewhat circuitous way. Basically, T-Mobile handled my ticket by deleting the ID that I created for the forum when I was trying to finda workaround formy email not being recognized when I tried to create an ID other ways. So, when I called today to check on the status of my ticket, the person who answered was able to quickly set up a new ID for me from scratch with no issues. And here I am, with my shiny, new, fully working ID. My advice to anyone getting the "email not recognized" error when you try to create an ID: Don't create an ID for the forum and don't call800-937-8997. Call844-275-9310 right off the bat and have them create an ID for you.1Ver0likes0ComentariosRe: How Can I Setup My T-Mobile ID for My Home Internet Account...???
rhkheel wrote: I just tried this, but apparently I was already enrolled in e-billing, so that doesn't seem to be the underlying problem. Thanks for the tip, though. Anyone else got any other ideas to get past the "Service unavailable F451: Uh-oh, it looks like we have our wires crossed. Please try again later." error message? Finally got my issue fixed and have a fully working ID. Basically, home internet tech support opened a ticket for me and handled the ticket by deleting the ID thatI created for the forum when I was trying to find a workaround for the fact that my email wasn't being recognized when I tried to create an ID the other ways. When I called tech support today to check the status of my ticket, they were able to quickly create a new ID for me from scratch with no issues. My advice to anyone running into the "email not recognized" error message when you try to create an ID: Don't create an ID for the forum and don't call 800-937-8997. Call844-275-9310 and have tech support create the ID for you.2Visto0likes0ComentariosRe: Online account access
rhkheel wrote: gregorynyssa wrote: I called 844 275-9310. To my surprise, the person I talked with was able to quickly set up my account so that I could log in without a verification code sent to a T-Mobile number. I have logged into My T-Mobile and viewed my billing and account information. She said that, in the future, I shouldn't be asked for a T-Mobile number again. I tried this, and the woman who answered tried to set up my account, but she *also* got an error code. She created a ticket and claimed IT will work on it in 1-2 business days. Beyond frustrating. Anyone got any other tips? To my surprise, opening a ticket worked, albeit in a somewhat circuitous way. Basically, T-Mobile handled my ticket by deleting the ID that I created for the forum when I was trying to find a workaround forthe fact that my email wasn't being recognized when I tried to makean ID other ways. So, when I called844-275-9310 today to check on the status of my ticket, the person who answered was able to quickly create a new ID for me from scratch with no issues. And here I am, with my shiny, new, fully working ID. My advice to anyone getting the "email not recognized" error when they try to create an ID: Don't create an ID for the forum and don't call 800-937-8997;just call844-275-9310 and have them create an ID for you.1Ver0likes0ComentariosRe: How Can I Setup My T-Mobile ID for My Home Internet Account...???
AkiraMusicAdmirer wrote: rhkheel wrote: acousticbiker wrote: LawyerGal wrote: I am having the same problem. It keeps saying it does not recognize the email address when trying to set up the ID...even though I received emails regarding my order at the same address. The welcome email only lists the router and the router's phone number. This seems to be a persistent issue for T-Mobile. Luckily, this is not our only ISP. I'll give it a month and then cancel if this issue is not corrected. Edit: I have solved my problem at least. When you create an account for the forum, you are basically setting up your T-Mobile ID. If you log-in to the main page, it will ask you to link your phone. I used the phone number for the router, entered the last 4 of SSN and now my account is linked. For the prepaid folks, maybe there is an option to add phones to your account. If so, just use the number for the router and add it. Best of luck! Thanks for the forum account tip! I was able to do that but then when I enter my number in the page asking to link phone number, I get a Service Unavailable page/error. Has anybody figured out how to get past the error message? I'm having the same issue, and when I called customer service, they transferred me to tech support. Tech support claimed to dosomething itclaimedfixed the issueand then transferred me back to customer service to "finalize" the fix, but customer service then said tech support didn't do anything. After some "research," customer service said the error isbecause the site is undergoing maintenance, and when I said it's unlikely that's the reason since people on the community forumhave been having the same issue for months, she didn't really have any response and just offered to call me back tomorrow. I am not hopeful tomorrow is going to go any better. My experience may be relevant (or not). I ordered the internet service by calling up and talking to a rep who set up the account; I was a new internet only customer. Gave them my e-mail address and they used it to send confirmation of the order so it definitely was in their system somewhere. I suspect they have several internal computer systems that aren't talking to each other. Like others, I had trouble setting up a T-Mobile ID. Said theydidn't have a valide-mail address when they obviously did (or at least one of their systems did). I called them at 800-937-8997 and they were able to help. Turns out my account wasset up from the get-go so that I would receive a paper bill each month. Because of that the "billing" side of their system apparently didn't have a valid e-mail address in their database??? Why it didn't auto-populate from the "orders" side of their system I'll never know. Anyway, I suspect the billing side needs to have a valid e-mail address in order for the system to be able to create a T-MobileID.Long story short after they switched me over to e-bill with a valid e-mail address I was immediately able to set up my T-Mobile ID online. That's my story. Good luck everybody! I just tried this, but apparently I was already enrolled in e-billing, so that doesn't seem to be the underlying problem. Thanks for the tip, though. Anyone else got any other ideas to get past the "Service unavailable F451: Uh-oh, it looks like we have our wires crossed. Please try again later." error message?1Ver1like0ComentariosRe: Online account access
gregorynyssa wrote: I called 844 275-9310. To my surprise, the person I talked with was able to quickly set up my account so that I could log in without a verification code sent to a T-Mobile number. I have logged into My T-Mobile and viewed my billing and account information. She said that, in the future, I shouldn't be asked for a T-Mobile number again. I tried this, and the woman who answered tried to set up my account, but she *also* got an error code. She created a ticket and claimed IT will work on it in 1-2 business days. Beyond frustrating. Anyone got any other tips?11Visto1like0ComentariosRe: How Can I Setup My T-Mobile ID for My Home Internet Account...???
acousticbiker wrote: LawyerGal wrote: I am having the same problem. It keeps saying it does not recognize the email address when trying to set up the ID...even though I received emails regarding my order at the same address. The welcome email only lists the router and the router's phone number. This seems to be a persistent issue for T-Mobile. Luckily, this is not our only ISP. I'll give it a month and then cancel if this issue is not corrected. Edit: I have solved my problem at least. When you create an account for the forum, you are basically setting up your T-Mobile ID. If you log-in to the main page, it will ask you to link your phone. I used the phone number for the router, entered the last 4 of SSN and now my account is linked. For the prepaid folks, maybe there is an option to add phones to your account. If so, just use the number for the router and add it. Best of luck! Thanks for the forum account tip! I was able to do that but then when I enter my number in the page asking to link phone number, I get a Service Unavailable page/error. Has anybody figured out how to get past the error message? I'm having the same issue, and when I called customer service, they transferred me to tech support. Tech support claimed to dosomething itclaimedfixed the issueand then transferred me back to customer service to "finalize" the fix, but customer service then said tech support didn't do anything. After some "research," customer service said the error isbecause the site is undergoing maintenance, and when I said it's unlikely that's the reason since people on the community forumhave been having the same issue for months, she didn't really have any response and just offered to call me back tomorrow. I am not hopeful tomorrow is going to go any better.1Ver0likes0Comentarios