Online account access

rhkheel wrote:

gregorynyssa wrote:

I called 844 275-9310. To my surprise, the person I talked with was able to quickly set up my account so that I could log in without a verification code sent to a T-Mobile number. I have logged into My T-Mobile and viewed my billing and account information. She said that, in the future, I shouldn't be asked for a T-Mobile number again. 

I tried this, and the woman who answered tried to set up my account, but she *also* got an error code. She created a ticket and claimed IT will work on it in 1-2 business days. Beyond frustrating. Anyone got any other tips?

To my surprise, opening a ticket worked, albeit in a somewhat circuitous way. Basically, T-Mobile handled my ticket by deleting the ID that I created for the forum when I was trying to find a workaround for the fact that my email wasn't being recognized when I tried to make an ID other ways. So, when I called 844-275-9310 today to check on the status of my ticket, the person who answered was able to quickly create a new ID for me from scratch with no issues. And here I am, with my shiny, new, fully working ID. My advice to anyone getting the "email not recognized" error when they try to create an ID: Don't create an ID for the forum and don't call 800-937-8997; just call 844-275-9310 and have them create an ID for you.