How Can I Setup My T-Mobile ID for My Home Internet Account...???

AkiraMusicAdmirer wrote:

rhkheel wrote:

acousticbiker wrote:

LawyerGal wrote:

I am having the same problem. It keeps saying it does not recognize the email address when trying to set up the ID...even though I received emails regarding my order at the same address. The welcome email only lists the router and the router's phone number.

This seems to be a persistent issue for T-Mobile. Luckily, this is not our only ISP. I'll give it a month and then cancel if this issue is not corrected. 

Edit: I have solved my problem at least. When you create an account for the forum, you are basically setting up your T-Mobile ID. If you log-in to the main page, it will ask you to link your phone. I used the phone number for the router, entered the last 4 of SSN and now my account is linked. 

For the prepaid folks, maybe there is an option to add phones to your account. If so, just use the number for the router and add it. Best of luck!

Thanks for the forum account tip! I was able to do that but then when I enter my number in the page asking to link phone number, I get a Service Unavailable page/error.

Has anybody figured out how to get past the error message? I'm having the same issue, and when I called customer service, they transferred me to tech support. Tech support claimed to do something it claimed fixed the issue and then transferred me back to customer service to "finalize" the fix, but customer service then said tech support didn't do anything. After some "research," customer service said the error is because the site is undergoing maintenance, and when I said it's unlikely that's the reason since people on the community forum have been having the same issue for months, she didn't really have any response and just offered to call me back tomorrow. I am not hopeful tomorrow is going to go any better.

My experience may be relevant (or not).  I ordered the internet service by calling up and talking to a rep who set up the account; I was a new internet only customer.  Gave them my e-mail address and they used it to send confirmation of the order so it definitely was in their system somewhere.  I suspect they have several internal computer systems that aren't talking to each other.  Like others, I had trouble setting up a T-Mobile ID.  Said they didn't have a valid e-mail address when they obviously did (or at least one of their systems did).  I called them at 800-937-8997 and they were able to help.  Turns out my account was set up from the get-go so that I would receive a paper bill each month.  Because of that the "billing" side of their system apparently didn't have a valid e-mail address in their database???  Why it didn't auto-populate from the "orders" side of their system I'll never know.  Anyway, I suspect the billing side needs to have a valid e-mail address in order for the system to be able to create a T-Mobile ID. Long story short after they switched me over to e-bill with a valid e-mail address I was immediately able to set up my T-Mobile ID online.  That's my story.  Good luck everybody!

I just tried this, but apparently I was already enrolled in e-billing, so that doesn't seem to be the underlying problem. Thanks for the tip, though. Anyone else got any other ideas to get past the "Service unavailable F451: Uh-oh, it looks like we have our wires crossed.  Please try again later." error message?