Forum Discussion
Hulu Live
Why won't Hulu Live work with T-Mobile Internet? Looking the question up online says:
"T-Mobile Home Internet supports most video streaming services, like YouTube TV or Netflix. However, at the moment, Hulu + Live TV is not supported due to a technical requirement in delivering the service. We're working closely with Hulu to resolve this as quickly as possible," a T-Mobile spokesperson said in a statement.
This is very unacceptable in today's market. With Hulu being a cloud supported application, it should take nothing to support the service. It's a simple data service that should be provided and supported. 5G is just a carrier, it's a link to internet services. Why is it, the service is not supported? I would like a deeper technical answer as to why such a simple thing is not 'supported'?
- DennyCRoaming Rookie
It hasn't been mentioned here, so I thought I'd chime in. FuboTV has the same location problem. They also use your ip and had me located in Minneapolis MN. I live 350 miles southeast of there. The thing about Fubo was that they wanted to charge me another 10 bucks a month for an RSN (Regional Sports Network) fee for Minneapolis. After several attempts to resolve this, I cancelled and never did get a refund. So if you're using Fubo along with TMHI, be prepared for some possible extra charges along with not receiving local live TV. I went with You Tube TV and haven't looked back.
- cathi_mNewbie Caller
from what I have read the issue will not be resolved quickly. Hulu+ Live is owned by Xfinity who would love the internet monopoly. I am an Xfinty EX customer and love my Tmobile internet.
- Rock_in_FLNewbie Caller
Hulu is owned/operated by Comcast, which is a CABLE company. There is no incentive for them to modify their services to work on a competitor's wireless network. It is very unlikely they will make any changes, whether they lose customers or not.
- Darko66Channel Chaser
Not that i want to excuse Comcast, but actually Hulu is co-owned by Disney and Comcast with Comcast being a silent partner and Disney set to assume full ownership in 2024. So, although it might be true that Hulu is unmotivated to solve the issue because of the Comcast connection, I think it's more likely that it just hasn't become a big enough issue to warrant them changing their system. As of Q4 2021 Hulu with Live TV had 4 million subscribers. T-Mobile Home Internet likely has way fewer than that, so the overlap between the two services is likely relatively small. As both services grow, it's more likely Hulu will be forced to find a solution if T-Mobile doesn't itself.
- BobTLTE Learner
T-Mobile always assigns your publicly visible IP address (unless using a VPN). Hulu utilizes IP-based geo-location services for that address which really amount to nothing more than a wild guess.
A separate router assigns a private IP address which can be static (depending on how that router is configured). This will also result in a double NAT (network address translation).
Anything connected to that router will still be using the TMO public IP address.
P.S. Sorry to say this really isn't a TMO issue, but rather a content provider issue for those relying upon inaccurate IP based geolocation services. Content providers relying upon a device's GPS don't have this problem; however not all devices support GPS. FWIW, YouTube TV and others are a little more forgiving and don't require jumping through hoops to update your location as needed.
- cjakeLTE Learner
T-Mobile has deals with Netflix and YouTube TV that result in discounts to T-Mobile customers. Both services are likely getting new customers because of Hulu IP address restrictions.
- JoeSanDiegoNewbie Caller
T-Mobile could resolve the Hulu Live connection if they wanted. They had no problem getting YouTube and Netflix working. Yes, I could change to YouTube, but for now Hulu has the channels and shows I want!. T-Mobile says 'they're working on it', BS. They been working on it for months now with no results or when it will be resolved. I've filed a complaint with the FCC. I suggest more of you do. Maybe that will get T-Mobile to wake up and resolve it. In the meantime everyday I spend at least an hour in chat with Hulu to get my connection resolved.
- deb231wNetwork Novice
So after, days on line and phone calls to Hulu, about this issue, today is the first time they told me that T-mobile and Hulu- live aren't compatible. My only problem is, why did it not crash on my phone or my Smart TV?? I used the smart hub on that TV, for hulu and the app on my tv downstairs.
- extremetmTransmission Trainee
This Hulu/T-Mobile nonsense I suspect is one of them wants to get paid from the other and there's a standstill. Much like the constant greed-based disputes between streaming services, networks and cable companies at the expense of the consumer. The recent Spectrum/Roku and YouTube/Roku are two examples. And then there's Locast which left millions in the dust. Thank the out of control ad based networks for that one. There are so many ads on TV now, for me it's unwatchable in real time.
No wonder torrents and Plex is gaining so much in popularity.
Phone streaming Hulu probably works because Hulu allows cellular devices and blocks home devices such as TVs. Casting your phone to the TV is one solution.
- deb231wNetwork Novice
Still doesn't answer, why my TV upstairs didn't crash, it wasn't on the app, it was on the smart hub. This makes me feel, it is something in the app.
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