Forum Discussion
I cannot access my job's VPN from home
I am currently working from home. I use a company provided laptop with an always on VPN client to access my job's servers. No problem with spectrum cable. I have the brand new grey t-mobile gateway ...
leechat wrote:Update. Turns out the event log says I am getting an 809 error. IT asked me to relay this to TMobile when they respond. Still hopeful.
I'm not sure if "809 error" will help with diagnosing the issue. Error numbers are assigned by the programmer who wrote the application. You'd need to be very familiar with VPN server software your company is using to be able to decode the meaning of that number. As it is, we don't even know which of a half-dozen popular VPN protocols is being employed. The IT guy needs to provide a description of the problem (e.g. "IP Port #5534 is blocked").
Right now, the regular participants in the forum are just learning about Home Internet issues. As usual with T-Mobile, the official company line is "No worries, man. Everything is working fine" There are no online manuals available that would help us figure out what's going on.
In the end, the best solution may be to revert to cable or DSL.
P.S. The company who wrote the VPN server software should have also provided diagnostic software and procedures that can tell exactly why it's not working. In words, not codes.
