Forum Discussion
Conexión a Internet
Since the last update I've had nothing but buffering I stream everything and it happens right in the middle of a movie or loses connection and I have to back up and reconnect to resume the movie do I take the wifi unit back to TMobile for replacement ❓
This is assuming you have the Sagemcom gateway.
Other users have reported an inability to connect to a 5G signal after the 1.00.18 firmware update. Some have had success by relocating the gateway in their home.
See post:
https://community.t-mobile.com/tv-home-internet-7/arkadyan-firmware-1-00-18-breaks-5g-48519
This is assuming you have the Sagemcom gateway.
Other users have reported an inability to connect to a 5G signal after the 1.00.18 firmware update. Some have had success by relocating the gateway in their home.
See post:
https://community.t-mobile.com/tv-home-internet-7/arkadyan-firmware-1-00-18-breaks-5g-48519
philjr2001 wrote:
Since the last update I've had nothing but buffering I stream everything and it happens right in the middle of a movie or loses connection and I have to back up and reconnect to resume the movie do I take the wifi unit back to TMobile for replacement ❓
My gateway is on top of my entertainment center right behind my flat screen it's in a great position I thought
Sorry if I wasn't clear. The prior post I included referred to moving the Gateway to a different location to get a better connection to the tower or possibly to a different tower than you were connecting to before. Not sure why this is working for those who have mentioned it, but I suppose it's worth trying.
Otherwise, you’re correct that you might need to get a replacement.
