Forum Discussion
internet gateway
So I am trying the home WiFi gateway and it's been working great for the past 11 days and out of the blue it stopped. The gateway dashboard says signal strength is 4 which is very good. All my device...
Coy, it is most likely your gateway OR the tower you're connected to is down for one reason or another. I think taking a replacement gateway is the correct first step in trying to resolve this problem.
BTW, your devices are showing that they're connected because the WiFi part of the gateway is apparently working just fine. The antenna that connects to the T-Mobile tower seems to be where the problem is with your gateway, so the rep is correct in shipping you a new one.
Keep in mind that T-Mobile is not giving you the router free of charge because it's an expensive piece of equipment. The only way to succeed with the business model of giving the interface hardware away for free is for it to be highly economical. In other words, I'm not surprised that the gateway went belly-up.
Good luck with your new gateway!!
