Forum Discussion
Is it possible to fully cancel in store?
This service has been hot garbage for the past two weeks with constant disconnects (despite the admin portal showing "connected" for both LTE and 5G) and having to reboot the gateway 8 times or more per day. I work from home and I can't take it anymore, I need to switch to something far more reliable.
So my question: is it possible to fully cancel in a T-Mobile store, meaning I bring the gateway in, they take it back, process my service cancellation, I get a receipt and am then done with the service entirely? Trying to avoid waiting an hour on the phone for support to pick up only to then mysteriously lose my cancellation request, or having to ship the gateway somewhere then get charged for it being lost despite having tracking showing it was delivered. I just want to bring it all in locally and walk out not having to think about this anymore.
They will try to talk you in to staying. When call use the word cancel.
As for the tower I've seen post that some have returned them to a store.
Usually all cancelation needs to done over the phone with the retention team.
gramps28 wrote:
Usually all cancelation needs to done over the phone with the retention team.
Ugh, that's what I was afraid of. Hilarious that "retention" is the team handling cancellations. I don't want to be retained, I wanna get the hell out!
Do you know if I can at least return the gateway at a store to avoid the need to mail it somewhere? I'm wary of ending up paying however many hundreds for an old Nokia trashcan gateway that's probably considered obsolete by everyone but TMo at this point.
They will try to talk you in to staying. When call use the word cancel.
As for the tower I've seen post that some have returned them to a store.
