Forum Discussion
Losing charge, even while plugged in.
So I keep my modem plugged in at all times to keep it charged but lately I've noticed that it's losing charge rather fast. If I turn if off for the night with full charge, and turn it on the next mor...
I'm assuming you have a Nokia gateway since I believe it's the only one with a battery. I believe the sole purpose of the battery is for the initial placement - the battery power allows you to walk around your home with the gateway unplugged to determine the best location (via the bars on the gateway screen). Other than that there's no point to the battery. I think there's discussions on this site regarding just removing it.
I would think if your power adapter was faulty the gateway would be having other problems as well, so more than likely the battery is just losing its ability to hold a charge.
I assume when you say you turn it off at night, you're turning it off by shutting off power to it via a power strip perhaps. If that's the case the battery is obviously not charging overnight, so it's going to drain. The extreme drop in charge though does tell you the battery is probably dying. Other possibility would be a short somewhere that's causing the drain.
Regardless, the battery doesn't affect the day-to-day operation of the gateway. If it's a concern to you, you can contact T-Mobile and they'll send you a replacement which will likely be a different brand w/o a battery.
It's not normal for a modem to lose charge while it's plugged in and charging, especially if it's losing charge rapidly. There could be a few reasons why this is happening.
First, it could be an issue with the power source. Make sure the outlet you're using to plug in the modem is working properly and that the power cord is securely connected to both the modem and the outlet.
Another possibility is that the battery inside the modem may be reaching the end of its lifespan and is no longer holding a charge as well as it used to. If this is the case, you may need to replace the modem or the battery.
Lastly, it's possible that there could be a software issue causing the battery to drain quickly. Try resetting the modem to its factory settings and see if that resolves the issue.
If none of these steps work, you may want to contact your internet service provider or the manufacturer of the modem for further assistance.
