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neonchaos711
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Joined 4 years ago
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Re: Losing charge, even while plugged in.
fireguy_6364 wrote: if you keep unplugging it sure. unless its a mobile hotspot the battery in it is for when your power goes down so you can still keep a signal until the battery finally dies. if it isnt a mobile hotspot stop unplugging it..it needs that to stay charged for emergencies. I don't unplug my gateway, though.5Visto0likes0ComentariosRe: Losing charge, even while plugged in.
bocaboy2591 wrote: Are you talking about a mobile hot spot or a T-Mobile gateway for primary Internet access? If you have a hotspot that has a bad battery, you need to contact support and have them swap it out for a new one. Leaving it plugged in isn't a good idea. The batteries need to discharge and recharge to reach their full capacity. Good luck! What about the gateway, then? Because that's the one I'm having this trouble with.5Visto0likes0ComentariosLosing charge, even while plugged in.
So I keep my modem plugged in at all times to keep it charged but lately I've noticed that it's losing charge rather fast. If I turn if off for the night with full charge, and turn it on the next morning, it'll have about 10% left. Last night I left it on and it had 65% charge, checked this morning and it was at 80%, now it's around 70% even though it's still plugged in and charging. Is this normal, or is this an issue where I need to get the modem replaced?Solved978Visto0likes11Comentarios- 149Visto0likes0Comentarios
How do I check/change PIN
In order to get help with an internet issue I'm having, I keep being asked for my 6 digit PIN. Only issue is that I don't remember it. I've tried using the T-mobile ID option, but the Edit PIN/Passcode option isn't there. I've tried using this number (1-877-453-1304), but none of the options it gave were related to the PIN. I also don't have a phone that can run apps since it's not a smartphone/android of any kind, so I can't just use that for my issue. I've been without my service for over 2 weeks because I can't find anything to help me either fix my issue or get me my pin so I can just call about it. How do I get or change my pin if the only options I keep finding don't work?19KViews0likes5Comentarios