Forum Discussion
Losing charge, even while plugged in.
So I keep my modem plugged in at all times to keep it charged but lately I've noticed that it's losing charge rather fast. If I turn if off for the night with full charge, and turn it on the next morning, it'll have about 10% left. Last night I left it on and it had 65% charge, checked this morning and it was at 80%, now it's around 70% even though it's still plugged in and charging.
Is this normal, or is this an issue where I need to get the modem replaced?
I'm assuming you have a Nokia gateway since I believe it's the only one with a battery. I believe the sole purpose of the battery is for the initial placement - the battery power allows you to walk around your home with the gateway unplugged to determine the best location (via the bars on the gateway screen). Other than that there's no point to the battery. I think there's discussions on this site regarding just removing it.
I would think if your power adapter was faulty the gateway would be having other problems as well, so more than likely the battery is just losing its ability to hold a charge.
I assume when you say you turn it off at night, you're turning it off by shutting off power to it via a power strip perhaps. If that's the case the battery is obviously not charging overnight, so it's going to drain. The extreme drop in charge though does tell you the battery is probably dying. Other possibility would be a short somewhere that's causing the drain.
Regardless, the battery doesn't affect the day-to-day operation of the gateway. If it's a concern to you, you can contact T-Mobile and they'll send you a replacement which will likely be a different brand w/o a battery.
Is it true that you are discussing a Garage Floor tiles or a T-Portable door for essential Web access? Assuming you have an area of interest that has a terrible battery, you want to contact support and have them trade it out for another one. Leaving it connected is definitely not a smart thought. The batteries need to release and re-energize to arrive at their full limit.
Best of luck!
