lost t-mobile signal, how do you get help?

Hi Pamhowland! There are a few different ways to get an expert to help you out with that Home Internet service. Contact Us (t-mobile.com) has all the different ways to reach out. For Home Internet tech support, you can call us @ 1-844-275-9310

During a zoom session the signal freezes for a minute or two every few minutes   Can the 5G home internet support a zoom call?

it should be able to handle it perfectly fine. if you have any speed test apps on your phone connect to your wifi and run a test to see what your speeds are.

if you do not have any way to test it download the speedtest.net app and try the above. post your ping, jitter and both your download and upload speeds.

also what all have you attempted on your end to troubleshoot it? unplug it for a few minutes then plug it back in and let it reboot up?

Speed varies  from 5-10 mbps to 40+ at other times freezes in middle of a zoom presentation, or shows no signal -  I've done the restart and sw refresh and same pattern. Thirty minutes into a support call back from the above number I was (unannounced) transferred to an order queue and no answer after another 20 minutes 

can I expect anything better?

What would account this bandwidth on the 5G gateway during the night when all devices were off?

Speed is up at this moment

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