Forum Discussion

reliabilityismy's avatar
reliabilityismy
Transmission Trainee
Hace 3 años

My Gateway is showing 0% battery

My Nokia gateway is showing 0% battery and it's been showing it for several days now. It had been fluctuating from the single-digits up to mid-80, but now it's all the way down to zero. I know that the battery doesn't have that much of an impact on the gateway's operation, but i am wondering if it's a symptom of a larger issue, and whether my unit needs to be replaced. To be clear, the unit works OK without any apparent issues so far; just the annoying 0% battery level in the display.

I am using a small power strip to power it and that has another device (a Google Mini) attached to it. Could it be the cause of this issue?

Nokia gateway, hardware version 3TG00739AABA, firmware version 1.2103.00.0338

  • bock57's avatar
    bock57
    Channel Chaser

    Sounds like a bad battery or a loose connection, the good point is your gateway doesn't use the battery for anything and it might run cooler. The battery is use to test your single strength before you plug it in. If you want it to work you will need to call and get a gateway replacement. If you are up to it you could open the bottom and check the connection point.