Forum Discussion
New gateway will not turn on when plugged in
Hello, I just got my new gateway and I have plugged it in to a outlet I know works, two hours later it will not turn on. Unable to hook it up or reset it. Do I need a new one?
briegull wrote:
Are you certain you are plugging the power cord into the correct input hole? the bottom one? I was greatly embarrassed to find that I had not been.
Your solution worked perfectly for me. I plugged into the wrong place. Thank you, your statement is better than the "experts"!
briegull wrote:
Are you certain you are plugging the power cord into the correct input hole? the bottom one? I was greatly embarrassed to find that I had not been.
Thank you so much for this omg I was about to cry until I found your comment and it worked ✨
briegull wrote:
Are you certain you are plugging the power cord into the correct input hole? the bottom one? I was greatly embarrassed to find that I had not been.
This was the issue!! Thanks
mexipoly06 wrote:
Where can I buy a connection. My toddler decided to try the scissors ✂️ on the cable
Boy, toddlers are worse than pet rabbits!
briegull wrote:
Are you certain you are plugging the power cord into the correct input hole? the bottom one? I was greatly embarrassed to find that I had not been.
Same here once or twice! :) It’s the fondo port.
Where can I buy a connection. My toddler decided to try the scissors ✂️ on the cable
@Edgar Garcia, I'm assuming you're referring to your TMO 5G gateway. Which gateway do you have? Is it one that used to work or is it a new one you are setting up for the first time?
My router just won't turn on at all
Are you certain you are plugging the power cord into the correct input hole? the bottom one? I was greatly embarrassed to find that I had not been.
Could it be the devices charging cable
