New T Mobile home gaetway

Marcus2020 wrote:

T mobile will not give you a new modem at all if you want one they said this to me twice 

•Beginning January 12, ship-to orders will begin receiving either the Nokia or Arcadyan Gateway based on device availability.
oOnly one device will show in Dash at the time of activation, the device the customer receives will be determined by inventory.
oWarranty Exchange devices will be replaced with like for like units.
•There is no ability to select which gateway device a customer will receive. 
•Both devices provide the same functionality and performance, with a similar look and feel.
oSince all of our 5G Gateways offer the same key features and experience including Wi-Fi, multiple home network (SSID), and a connection to the massive capacity of T-Mobile's 4G LTE and 5G networks, requests to swap from a 5G Gateway to a different 5G Gateway are not supported 

This won't be a 5g swap though, but their promised upgrade path from the Askey modems and 4g only service.

This was something they put in place when they started rolling out 5g to more markets... but it has always been limited by the supply/demand factor, with new customers taking priority over existing customers waiting for their upgrades.

Why I mentioned I hoped the supply chain for the new one is good enough that they can finally start rolling out those promised upgrades from well into last year.  New customers in our market all get slated for the 5g setup, fulfilled ASAP--but we have been stuck on the back burner a long time now... almost a year in fact.

Think I initially registered in February, renewed it last summer, and again this month (Google-Fi prompts me to refresh my info every 6 months, and I hit everyone else up at the same time).