Forum Discussion
NOK 5G21 Gateway Battery Backup
How does the battery backup option work on the High Speed Home Internet NOK 5G21 Gateway device. When the device gets unplugged or losses power, the device configures to battery operation, then the WiFi is disabled. I also tried using Ethernet. Neither connection method works.
In the manual it says “During battery operation, neither Wi-Fi nor Ethernet connections are supported.”
What is the use to have battery backup if WiFi nor Ethernet connections are supported? How can I use the device during battery operation?
Installed the battery backup yesterday and so far seems to be good, easy solution. It comes with two cables and multiple adapters. One cable works directly from the 12v/3.5a plug to the gateway. This unit replaces the gateway's power supply and provides the 12 volts directly.
Pics:
Oh that's a thought. But who has land lines anymore?! Seems more important to support voice over wifi for emergency calls. Plus the thing has a big 5000mah battery which should be enough to keep WiFi going for several hours!
Also, is anyone else losing all wifi settings when unplugging?
Mine does not lose the custom settings I have set when I unplug the wall wart. I've moved it around to different locations and plugged it back in, no lost settings. It might have done it once when I first got it, but honestly, I was changing settings like crazy and re-booting so I'm not sure if it did it or I did it.
It is apparent that there is a UPS connector on the back of the NOK 5g21 gateway that allows for true battery backup. The question now is . . . where can we get or buy this Nokia part?
Update on APC UPS Back-UPS Connect:
After charging for about 10 hours, I was able to stream Netflix movies for over 10 hours. I was hoping for at least 2 hours because that is the longest Zoom meetings that I need to attend from home.
Does the battery at least keep the connection from dropping? In other words, if you unplug it for five seconds and plug it back in, will you still be up and running without waiting for anything to restart?
Spent 2 hours getting to a tech rep who didn't understand the problem and said it would take "a long time" to get a sup. Asked for a call back - none. 5 hours later called back and got a rep who said she would connect me- 20 minutes later she connected me back to the original wait que 😠
So I assume this is still a known issue (lost my internet today briefly during a power failure) - so I was trying to find out if tmo will send a backup battery or if I have to buy my own.
Any help?
Same issue here! Just received my device 4 days ago. The power went out the following day for about 15 minutes and I lost my signal. Perfect timing! My friend has the other model (TM-RTL-102) and she does not lose her connection. When I called to order originally, I verified the battery back up thinking it would be the same as my friend's device. Guess I should have phrased the question differently. I called T-Mobile this AM and the rep told me the reason I lose the signal is because of "a lockout in my area". I'm baffled by that answer since the manual says the wifi and ethernet will be lost without power. The rep thought my device was defective and wanted to send a new one out. I turned that down. What good would that do if it's the same model?
lan534 wrote:
The rep thought my device was defective and wanted to send a new one out. I turned that down. What good would that do if it's the same model?
It won't do any good at all, and you'd be better off buying a stand alone UPS than to expect their device to change. A cheap UPS should be more than enough if it's only for that, and your other devices use WiFi and are battery powered.
