Poor Internet speed and not reliabity

ka79535 wrote:

Maybe T-mobile should adjust their maps to reflect reality and maybe consider setting a lower expectation for customers….especially in rural areas. I am 2 miles from the tower and cannot get a 5g signal on the router. ...plus, I only get 2 bars.

Except for a few people who were on the white 4G router/modem and asked to be grandfathered to the 5G gray cylinder, to be eligible for the 5G gray cylinder there is supposed to be 5G service in your area, and I believe you when you say it is on your map as such, but that you aren’t getting it.

I found the 4G map to be wrong about my brother's house, in that it said it was a level or two better service than  the 4G speed at my house, but I tested it on my phone and it was much slower speed, including when I was outside his house in an open park. I suspect the issue at my brother's house is there is a large electrical power station between his house and the tower.

Two bars is not the whole issue as far as speed goes or the ability to connect to 5G, as it is possible to get speeds over 200 on two bars of signal strength on the n41 5G band. If your tower has the longer range n71, and are two miles away, the highest speeds on that at 2 miles away might be in the 100 to 150 range at best, and probably under 100, since the max speed (50 feet away from the tower) on that is 225 whereas n41 max speed is like 700 or more.

Tmobile says they have availability of 5G home internet to 80 million households in the US, and the initial rollout of the 5G home internet was to 100,000 people. I'd guess they are up to 300,000 users by now, the vast majority who are happy enough with it to keep it. How could I make such a ridiculous claim when it seems like so many people here have problems?

Because over the three months I've had this, on this message board, sometimes there are only like 5 new messages about Tmobile home internet in a day, and not all about slow speed. So if it's really a serious problem for a significant number of people, why don't more people post here to complain or ask questions about their problem? After all, calling in for help results in a wait of hours, or waiting for a call back at times. To me, that means the vast majority must have an adequate experience with it.

Although you said you had Tmobile phone for years, you didn't say how long you've had the home internet service. If it is only a week or two, it might be worth it to wait a little longer before you ditch it, to see if they have been working on the equipment at your tower. I know for a fact they are swapping out some of the n71 transceivers for the faster n41, or adding the n41 to towers, so they've been very busy in their expansion, equipment tuning, erecting new towers etc.

When new equipment is installed, they sometimes start it on a lower power, to test signal conflicts or other issues, before they ramp it up to a point where it might work well at your house. There is also tuning that is done. So these are things which might leave you stuck on the old 4G until they get it going.