Poor Internet speed and not reliabity

roninaz wrote:

I have had home internet for 30+ days.  The speed and reliability has not been consistent.  I have seen speed from 80 ~ 100 mbs and then have seen speed from 1 ~ 5 mbs.  Also while streaming Netflix and Prime we have seen buffering and sometimes the movie locks up and I have to restart the movie.  My Sonos One device keep disconnecting due to slow internet speed (speed test was less than 1 mbs).

I have spent hours  and days on the phone with support and non of the issues have been resolved.  Support personnel have been professional and we run through general reboot scenarios but  it does not fix the problem.  The problem issues have been turned over to the engineers but still no resolution.

I would like to keep the home internet solution but it has been a very frustrating experience.  I may be forced to go back to my previous internet provider as there were no speed and reliability issues with them.

If there is anybody from t-mobile reading these posts…….please resolve these issues before you loose customers.

 

Same for me. Speeds nowhere near what I was promised. May have to go back to Comcast (ugh)