Forum Discussion
Problem with T-Mobile Home Internet app
I've got an Arcadyan KVD21 5G Gateway from T-Mobile and used the T-Mobile Internet app to configure it. Everything is working, but when I try and launch the app on my phone, it flickers or a millisecond on the gateway home page, then goes to the initial screen (the one with the magenta "T") and I just get a spinning gear icon for as long as i leave it there.
I try killing the app, but when it's relaunched, the same thing happens. I deleted the app and then reinstalled it from the App Store, but the problem still persists.
The weird thing is that sometimes, like first thing in the morning, it connects with no problem. ¡Imagínense!
Is anyone else having this problem, and if so, have you solved it?
As always, thanks in advance for any insight.
Same issue here. iphone 12 pro.
I've got the qr code saved in a onenote on my pc. I delete the app from my phone whenever I need to use it and scan the qr code to download and reinstall the app, it does the location popups for iphone and then asks for the popup to connect to the tmobile ssis and it seems to work every time. Very annoying, my guess is it does not save the location approval to the phone and the app thinks it has been approved. ergo waiting for the approval that never comes.
I hav not found anything that has fixed the mobile app on the Apple device. It works ok on my old useless Pixel phone. It works on Android but is not well implemented for iOS.
I found the solution to the T-Mobile Internet app hanging on open on iPhone. You have to be logged in to your T-Mobile account in the other T-Mobile app. Not sure if it's a bug or security.
I have the same problem. After 2 days and about 4 hours on the phone with multiple support people and being told more than 6 times to delete the app and reinstall it, still not working. I am not impressed with T-Mobile support or their app. If they don't want to fix it they should remove it from the app store.
Wow. Egregiously bad app. How did Apple even approve it?
Same here. iPhone 14 with iOS V 17.1.2.
I did bounce the router an then the app began working working.
You don't state which phone type you have. Is it Android or iOS based operating system. I find the application works better on an Android but stinks on Apple iOS. It takes patience and persistence to get it to work on my iPhone 12 Pro. If it does not work after 6 attempts I usually give up on it and move on to something else.
“Is anyone else having this problem, and if so, have you solved it?”
Sí y no
It does what it wants when it wants to. Very problematic on an Apple iPhone it seems.
It's an iPhone 12 Pro. The only "solution" is to shut down the iPhone and restart it. Once it restarts, I can gain access.
Sometimes that is true. I agree but I have not seen that to be consistent. I have the Nokia so the mobile application is of little interest to me. I can use other tools to get information on the devices on the network and I don't need to control other devices for access time so life is good.
I did find that on some occasions if I disable the wireless connection on my iPhone and then enable it sometimes after doing so I can get the home internet mobile application to work but that is still hit or miss.I have Arcadyan and seeing same problem on my iOS devices (iPhone 14 Pro, iPad Air). One workaround is to disconnect WiFi, force quit and relaunch the app, and allow app to help you reconnect. It doesn't fix the problem though because you have to do this every time and it can be slow to reach the "help connect" point.
