Forum Discussion
5g home internet stuck on 4g
So I am using the 5g home internet and it worked flawlessly for about 10 days, it states now that it's just using 4g instead of the normal 5g. I have rest the 5g modem and rebooted it several times. ...
pphw wrote:Call 611 and tell them your gateway no longer connects to 5G after firmware update. They will open a ticket for engineering to fix it. Took them a week to fix mine and I have 5G again since Monday. They should have done a better job of deployment since 1.00.18 has been going out for a few weeks now. Ask for a 1 mo service credit for the inconvenience. :)
I'll try to do that… I contacted support today and they said that it's likely network congestion or something (which I find unlikely). I think I will try again and see if they are able to fix it.
