Forum Discussion
5g home internet stuck on 4g
So I am using the 5g home internet and it worked flawlessly for about 10 days, it states now that it's just using 4g instead of the normal 5g. I have rest the 5g modem and rebooted it several times. ...
UPDATE: I took my replacement modem to a local store to see if they could replace it... while there I decided to plug it in to see if it gets 4G or 5G... Of course they plug it in and it picks up the 5G signal... They noticed that my modem was somehow attached to the address on file for my parents (who are on my account) and wondered if that's why it's not picking up 5G at my house so they update the address. I got home and plug in the modem hoping it picks up the 5G signal (which it did fine before) and no luck... still on 4G. Tried multiple locations throughout my house and only 4G is getting picked up even though it used to get 5G just fine… UGHHH...
