Forum Discussion
Espiritus
Hace 3 añosNewbie Caller
Can you set up the Home Internet using Ipad
My son has the new Home Internet (grey canister). He downloaded the TMobile Internet app on his IPad tablet to configure it, but it doesn't accept the password that's on the gateway canister. Does t...
FeRDNYC
Hace 3 añosNewbie Caller
@Espiritus It sounds like the password may have been changed from the default at some point, possibly the device had been set up by someone else before you received it. I'd suggest a factory reset, which should restore the password back to the original default.
To factory-reset the Home Internet device, look for a small hole located just above the ethernet ports in the back. There's a reset button in there. Using something like a straightened paperclip, press the button and hold it in until the top of the device shows "Release for Factory Reset". (If you release it too soon, it'll reboot but not reset the password.)
That should get you back to a state where you can set up the Home Internet from scratch.
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