Forum Discussion
Connected, No Internet
We've had TMobile Home Internet for several months, and it's been rock solid from day one. Until the last 24 hours. Every 10-30 minutes or so, our devices get 'Connected, No Internet', and th...
I would do a factory reset. Do you know when you device was upgraded to the new version? Was it last 24 hours? This is the new Version:1.2103.00.0338, If its updated something could have caused an error. A total reset is the best way to clear that. If this first doesn't fix the problem, then you need a device replacement. Good luck to you.
I am also having the same issue. Only had the service for about a month though. We got our second trashcan 3 days ago and yesterday I had to reboot it multiple times throughout the day due to the "connected but no internet" message on my phone. I generally get Good signal and average D/L of 150-200 and U/L between 10-50 and we are running a cooling fan on it. I was wondering if adding an external router would help solve this issue?
