Connected, No Internet

Well, I’m checking out.

It turns out, T-Mobile will not refund the monthly autopay once you're past the 90-day mark. And, while there is a "suspend" option on the account, that would cost me $10 a month for no service at all. I might as well take a ten dollar bill and put it in the shredder once a month.

Given the numerous topics on this community forum reporting loss of internet access, the picture is becoming clearer. If I had to guess, I'd say T-Mobile oversold the internet service and found themselves in a bind when they discovered they had insufficient capacity. Not wanting to hurt their mobile phone business, they have had no choice but to cut off their internet gateway customers. "Problems associated with tower work in your area" is merely a fabricated excuse in most cases.

In my case, a so-called engineer's report traced my service interruption to being in a poor coverage area. Not only is this nonsensical (because I get three bars on the gateway device and the service worked great for ten months), it also makes it clear that they have no intention of fixing the problem. Never mind that I was told at the time of signup that I was in range of their cell towers and that my projected usage (2-person household, primarily video streaming and online shopping) was exactly the kind of traffic for which the system was designed.

It's been a disappointing experience. T-Mobile can certainly expect that I will not be recommending any of their products to anyone. Also, I'm sure the FCC will be interested in their questionable practices.

Good luck, folks.