Forum Discussion
disabled devices in T-mobile home internet
I was wondering where you can find your disabled devices on the T-mobile home internet app or website if that still even works anymore. It was accidentally disabled and now I can't find it anywhere a...
@Metamorphosis, I'm sorry to hear that you're still having this problem. I realize this is stating the obvious, but how did you disable them in the first place? It would have to be from the app that manages the device, e.g., the Wemo app, or directly from the T-Mobile app under Devices. I can't imagine how else you could have done it. I have a dozen smart switches of my own, and if I wanted to disable them, that's how I would have done it. Have you tried searching for the device by its MAC number with an external IP finder app? Also, you're saying that a hard reset to factory settings on the device failed to restore it?
Let us know, and we'll see if we can't find the problem. Can you give us the name and model of one of the devices that is giving you the problem?
So I am having this issue as well but with my robot vacuum! Devastated!
i used the app to disconnect it a few weeks ago (I didn't know what exactly I was disconnecting as it just said "device") to see if I could get something to run faster on the internet. I used to have 12 things connected to my list. Now I only have 9. One of those must have been my vacuum. I have deleted the entire vacuum off my shark app and reinstalled it from scratch and it still will not connect. It's like it's banned forever with that IP address or whatever it links with. I cannot have a $400 vacuum not work now because it's been disowned by the T-Mobile app. There is no way to me to reconnect it? Has anyone had success in the last 2 months???
