Forum Discussion
disabled devices in T-mobile home internet
I was wondering where you can find your disabled devices on the T-mobile home internet app or website if that still even works anymore. It was accidentally disabled and now I can't find it anywhere a...
@Metamorphosis, I'm sorry to hear that you're still having this problem. I realize this is stating the obvious, but how did you disable them in the first place? It would have to be from the app that manages the device, e.g., the Wemo app, or directly from the T-Mobile app under Devices. I can't imagine how else you could have done it. I have a dozen smart switches of my own, and if I wanted to disable them, that's how I would have done it. Have you tried searching for the device by its MAC number with an external IP finder app? Also, you're saying that a hard reset to factory settings on the device failed to restore it?
Let us know, and we'll see if we can't find the problem. Can you give us the name and model of one of the devices that is giving you the problem?
I had an EtekCity WiFi enabled switched outlet that I couldn't add using the VeSync App because it looks for the internet when it initializes but I had already blocked that device's MAC address on the T-Mobile router. So once the device was factory-reset, the only way to initialize it was through VeSync and that requires internet access for the device briefly while being initialized. The only problem there is that once the device is unplugged, the T-Life App removes it from the device list but it still blocks the MAC address from having internet access so VeSync can't initialize the device.
Solution: I have the luxury of having two phones with the T-Life App on both so I just went through the steps to add the device back using VeSync and at the moment it appeared to connect to the router (right after the second step in the 3step process) as soon as it said "initializing", I selected the device from the router list (using the other phone) and unblocked the device for internet access. This worked but I know it's a pain. It was cheaper than buying a new device. Hope this helps someone out there.
