Forum Discussion
Gateway 5G
My Gateway keeps dropping the internet! The box says EXCELLENT CONNECTION, but there is no internet! Have called help desk way too many times! They are great folks, but I think there are some progra...
IMHO, it sounds like you are having a "authorization" problem. What you are describing happens when the signal/connectivity is good, but the gateway, and or devices have not properly "logged in" with each other. (I'm speaking from over 3 years of experience dealing with these T-Mo 5G gateways.)
I suggest doing a factory reset on the gateway (stick a paperclip in the reset hole on the gateway, and keep it pressed in for 10 seconds then release).
Then use the T-Mo Home Internet app to set up the gateway. Important thing to remember, is to CHANGE the SSID and passwords on the gateway, and then use those NEW names & passwords on your devices.
Also sometimes the app makes the changes on the gateway correctly... Sometimes it doesn't. When it doesn't, in my experience, you get the problem you have - connection, but no internet. ¡Buena suerte!
