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Home Internet - Frequent Disconnects - Possible Fix
I might have found the problem that was causing frequent disconnects (happened multiple times a day) for the last couple of weeks. The disconnect would require a reboot to get the internet working a...
new 5g user here. kvd21 modem. less than a week and it’s gone down requiring a power restart. signal is good normally. house was 55 degrees so i doubt it overheated. on power cycle it got good signal again. so i think this is likely a software issue on t-mobile’s part. absolutely amazing this problem has been happening for over a year and they haven’t done anything about it. i think i can guess who is going to win the 5g internet race… verizon. and it’s cheaper if you have a phone line.
but it does appear they have disabled all router settings from the router gui. checked on both wifi and ethernet with no ability to change a thing. just able to visualize connection status, quality, and gateway. also unable to connect to the router through the mobile app. so great of them to make changes that hinder customers while ignoring the ones that need to be done to provide the service promised. i’m glad i’m still within their 15 day return period.
