Home Internet Issues/Rant

We have T-Mobile Home Internet for a few months now. The first weeks were great, so we gave up our AT&T, and right after that, things got bad. Random outages, independent of day and time. At first, restarting the unit gave us another day of internet, but then it started to happen more often. Now it's really bad.

I did call Customer Service a lot, and every rep wastes a lot of time with the same scripts about how much they appreciate us - yeah, right - and then every rep has a different idea of what the problem is. So far I heard things like: upgrade of the service, network congestion, bad modem (maybe replace it), need to split up 2.4Mhz and 5.0Mhz WiFi network name, power outage at one of the towers, and now they started at the network upgrade story again. As far as I can see, the problem is outside our house, not with the modem. The placement of the modem is optimal, with most bars (3 bars is max), and most signal (bars are not a great measure). It's just that the gateway connection to the internet is worthless. It often uses IP-addresses from another state, and we get commercials from 500 miles down the road.

In the beginning we had an average speed of 180 Mbps down, with peaks of 300 or even 400 Mbps, but these days it's about 24 Mbps, if it works at all. Upload was initially around 15-20 Mbps, sometimes more, but now we get about 1-4 Mbps, if it works at all.

Not happy, since we work from home. This is not acceptable, and we're about to leave this T-Mobile 5G experiment behind us. The pressure of the family is getting too high, for understandable reasons. We can't do what we need to do, and T-Mobile is acting like it's a toy we're allowed to us. The last rep told me to "try again tomorrow". Uhm,,,,